How to remove incoming e-mail interaction from the ticket?
SAP Cloud for Customer
Reproducing the Issue
- Go to the Service work centre.
Go to the Tickets view.
Open ticket ABC (ABC represents the ticket ID).
Go to the Interactions facet.
There is an incoming e-mail which you would like to delete.
To delete e-mail:
- Go to the Activities work centre.
- Go to the E-mails view.
- Select line with the e-mail you want to delete.
- Click the delete (bin icon) button.
2534723 - E-mail Interaction Missing In Ticket
E-mail, Interaction, Ticket, Delete, Missing, Activities, Activity, Timeline, Remove , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To