SAP Knowledge Base Article - Public

2710044 - How To Delete E-mail Interaction


How to remove incoming e-mail interaction from the ticket?


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work centre.
  2. Go to the Tickets view.
  3. Open ticket ABC (ABC represents the ticket ID).
  4. Go to the Interactions facet.
  5. There is an incoming e-mail which you would like to delete.


To delete e-mail:

  1. Go to the Activities work centre.
  2. Go to the E-mails view.
  3. Select line with the e-mail you want to delete.
  4. Click the delete (bin icon) button.

See Also

2534723 - E-mail Interaction Missing In Ticket


E-mail, Interaction, Ticket, Delete, Missing, Activities, Activity, Timeline, Remove , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions