Symptom
How to remove incoming e-mail interaction from the ticket?
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Service work centre.
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Go to the Tickets view.
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Open ticket ABC (ABC represents the ticket ID).
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Go to the Interactions facet.
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There is an incoming e-mail which you would like to delete.
Resolution
To delete e-mail:
- Go to the Activities work centre.
- Go to the E-mails view.
- Select line with the e-mail you want to delete.
- Click the delete (bin icon) button.
See Also
2534723 - E-mail Interaction Missing In Ticket
Keywords
E-mail, Interaction, Ticket, Delete, Missing, Activities, Activity, Timeline, Remove , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions