2710256 - The Interactions are Removed in a Depersonalized Ticket

When you depersonalize a ticket, the interactions are removed.

SAP Cloud for Customer

1. Go to the Service work center.
2. Go to the Tickets view.
3. Select line for Ticket XYZ (XYZ represents the ID of the Ticket).
4. Click on the cogwheel icon for actions and select Depersonalize.
5. Click on OK.
6. Open the ticket XYZ.
7. Notice that the interactions are no longer available.

All interactions and the references to them are removed from Ticket depersonalization.

This is the standard behavior of the system.

A possible option is to check the SAP Cloud for Customer Customer Influence to submit an idea:

• SAP Service Cloud

SAP Cloud for Customer Security Guide

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Ticket, Depersonalize, Interactions, Removed , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions