SAP Knowledge Base Article - Public

2710327 - Tile Builder tile changes to a custom tile when transferred (export -> import)


When a custom tile built with the Tile Builder is exported and imported (same or different instance), it becomes a custom tile and is no longer editable.


  • SAP SuccessFactors HCM Suite
    • Dashboards and Tiles

Reproducing the Issue

  1. Build a Custom Tile with the Tile builder
    Without Report Center: Admin Center > Reporting and Analytics > Manage Dashboards > Manage Standard Dashboards and YouCalc Files > Build Tile

    With Report Center: Reporting > New > Tile
  2. Export the Tile
  3. Import the tile in the same instance or a different instance.

After importing, the tile is listed with 'Product' type 'Custom.
Editing the tile gives limited options: Name, People Scope + User prompted filers, Drill down and availability are the only available options.
The category and Metric cannot be modified anymore.
Adding / Removing filters is also not possible.


The behaviour is expected.
Once exported, the tile builder tile loses the tile builder properties and is saved as an epix file.
If there is a need, rebuilding the tile in the destination instance is the only option.

If you feel the behaviour could be changed / improved,  we request you to submit an enhancement request for the same.
2090228 - How to submit enhancement requests for SAP SuccessFactors products
This will allow other customers to vote up and thereby express their interest on the same.
Our Product management teams review enhancement requests regularly and implement them if and when feasible.

See Also

2673792 - How to transfer Reports, Tiles and Dashboards between instances with Report Center?

2258602 - How to transfer Dashboard 2.0 tiles from one instance to another


Tile, Builder, Custom, Transfer, Export, Import

, KBA , LOD-SF-ANA-DSH , YouCalc Dashboards and Tiles (Dashboards 2.0) , Problem


SAP SuccessFactors HXM Suite all versions