SAP Knowledge Base Article - Public

2710458 - Outlook Server-Side sync - Cannot change Appointment Owner or Organiser


When using the Server-Side Outlook integration and sometimes we want to change the Owner and/or Organiser for an Appointment via the side-panel.


MS Outlook configured with Server Side Integration

Reproducing the Issue

  • Create an Appointment via the Server Side Outlook Side pane.
  • Fill the details and click Save.
  • Now, click on Details.
  • Click on Edit button for either Owner and/or Organizer to change the values.
  • Save the changes.
  • The values in the Owner and/or Organizer gets reverted to the original values.


Change of organizer/owners for appointments is not supported in server-side integration.

For synchronized meetings, Organizer cannot be updated on Exchange\Outlook. Thus attempt to update it in C4C will result in duplicate meeting created for new Organizer.


Modification of Organizer/Owner will be removed from Add-in by 1902 release and the fields will be made Read-only.


Server Side Integration, Owner , Organizer, Appointment, Sync , KBA , edit owner , organizer , owner , appointment , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


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