SAP Knowledge Base Article - Public

2711463 - Employee Portal - Error: Access Denied


  • Cannot access Employee Portal through 'Manage Employee Portal' task in Onboarding
  • Cannot access Employee Portal via Super Admin
  • Cannot access Employee Portal via link as new hire
  • Receive Error - "Error: Access Denied"
  • The Employee Portal is active in Super Admin & Employee Portal Account options has the correct URL

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Access BizX Instance
  2. Search for 'Manage Employee Portal'
  3. Receive Error stating that access has been denied



After the refresh of an instance, the Rename Script has not been run after the Employee Portal copy.


  1. Partner/Customer - Please log a ticket with the SuccessFactors support team explaining the issue
  2. Support Engineer - Please review the Internal Memo


Employee Portal, Access Denied, Manage Employee Portal, Super Admin, Account Option , KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem


SAP SuccessFactors Onboarding all versions