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SAP Knowledge Base Article - PreviewSymptom
You have sent an e-mail to the E-mail Channel of the system and it was transferred to the Unassociated E-mails view with Reason: Multiple matching contacts were found, but when you try to find the contacts on Customers work center, there is only one.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket ; E-mail ; Contact ; Unassociated E-mail ; Multiple ; Relationship , KBA , LOD-CRM-CON , Contact , Problem
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