SAP Knowledge Base Article - Public

2711730 - Error while scrolling through People Profile


When scrolling through People Profile, the following error is generated:

People Profile error.jpg

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactors Learning Management System (LMS) - All Versions
  • SAP SuccessFactors Employee Central (EC) - All Versions


There are BizX integration settings within LMS which are not configured correctly and are the root cause of the error


You will need to access LMS as an administrator to check and verify the following:

  1. Navigate to System Admin > Configuration > System Configuration > BIZX
  2. Check the following configuration settings to ensure that they are setup correctly
  • successFactorsLearningEnabled=true
  • successFactorsCompanyID=<companyID>
  • metadataProviders[IDP1].value=https://<url configured in baseURL>/idp/samlmetadata?company=<companyID>

Once you have updated these values, the error should be resolved in People Profile


errorId, fingerprint, timestamp, errorMessage=An application error occurred, error information of errorId, version information from the current screen, people profile, LMS Integration, BIZX, system configuration, fingerprint=514ed10a3acab3e9e3689478cee4fa8d5bbe6c3e, 514ed10a3acab3e9e3689478cee4fa8d5bbe6c3e , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-EC-PP3 , People Profile (PP3) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Learning all versions