SAP Knowledge Base Article - Public

2712048 - Forms did not trigger - Onboarding 1.0

Symptom

During the Onboarding process the form that is supposed to be signed by the candidate did not trigger.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Create a Candidate in any process.
  2. Recruiter/Hiring Manager finishes the PHV Step.
  3. Candidates goes through NES Step - finishes and signed the forms triggered for the candidate to sign. 
  4. HRManager/Hiring Manager/User assigned to complete Orientation step will noticed that a form(s) is not triggered for the candidate, hence its not part of the candidates files.

Cause

Scenario A: There is advanced condition setup for the affected form and candidate did not satisfy that condition.

Scenario B: Form is not setup to be signed by the candidate during NES/New Employee Step.

Resolution

For Scenario A:

  1. Go to Onboarding
  2. Click Settings > Then PDF Forms
  3. Look for the Form Group this affected form(s) is setup. 
  4. Look for the affected form and check the conditions

Important: Also check On Reference > Form Group > Filter if there are any conditions to the group of the affected form (candidate need to match group condition also).

For Scenario B:

  1. Go to Onboarding
  2. Reference files
  3. Check if form is configured for the process

Keywords

Form, reference, files, condition, advanced, onboarding, onb, obd, group , KBA , LOD-SF-OBD-FRM , Country Compliance Forms , Problem

Product

SAP SuccessFactors Onboarding