Symptom
During the Onboarding process the form that is supposed to be signed by the candidate did not trigger.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Create a Candidate in any process.
- Recruiter/Hiring Manager finishes the PHV Step.
- Candidates goes through NES Step - finishes and signed the forms triggered for the candidate to sign.
- HRManager/Hiring Manager/User assigned to complete Orientation step will noticed that a form(s) is not triggered for the candidate, hence its not part of the candidates files.
Cause
Scenario A: There is advanced condition setup for the affected form and candidate did not satisfy that condition.
Scenario B: Form is not setup to be signed by the candidate during NES/New Employee Step.
Resolution
For Scenario A:
- Go to Onboarding
- Click Settings > Then PDF Forms
- Look for the Form Group this affected form(s) is setup.
- Look for the affected form and check the conditions
Important: Also check On Reference > Form Group > Filter if there are any conditions to the group of the affected form (candidate need to match group condition also).
For Scenario B:
- Go to Onboarding
- Reference files
- Check if form is configured for the process
Keywords
Form, reference, files, condition, advanced, onboarding, onb, obd, group , KBA , LOD-SF-OBD-FRM , Country Compliance Forms , Problem