SAP Knowledge Base Article - Public

2712168 - How to check the availability of SAP Analytics Cloud (SAC) and SAP Digital Boardroom

Symptom

  • How to check the availability of your SAP Analytics Cloud (SAC) production system?
  • How can customers see if a data center was down?
  • These messages may also occur:
    • Session Ended
    • You have been logged out from another tab. Log on to start a new session or close this tab.
    • Application Server Error
    • Unable to fetch configuration information. Please try again later.
    • Api access roles cannot be retrieved.
    • Failed to fetch filters.
    • Unable to retrieve data. Please try again later
    • Failed to retrieve the current list of recipients.
    • Sessâo Encerrada
    • Você foi desconectado de outra guia. Efetue login para iniciar uma nova sessâo ou feche esta guia.
    • Encontramos um problema inesperado.
    • Tente novamente mais tarde ou entre em contato com o administrador do sistema se o problema persistir.
    • Notificar administrador do sistema

Environment

  • SAP Analytics Cloud (Enterprise)

Resolution

How to check the availability of SAP Analytics Cloud?

  • To check the availability of an SAP Analytics Cloud production system and other related cloud products, see the Cloud Availability Center at https://launchpad.support.sap.com/#/cacv2.
  • Try the new cloud availability center on the upcoming SAP for Me portal: https://me.sap.com/app/cac.
  • Here you can see accurate, up-to-date information into the status of your cloud products, critical information, maintenance updates, notifications, all in one place. Read more about it here.

Why can't I see an outage shown in the Cloud Availability Centre?

The Cloud Availability Center reflects all service disruptions with a minimum duration of 3 minutes and shows only productive systems.

  • For more information, please take a look at the Cloud Availability Center User Guide.
  • If you have any issues with the Cloud Availability Center please create an case under the component: XX-SER-SAPSMP-CAC.

See Also

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Product

SAP Analytics Cloud 1.0