SAP Knowledge Base Article - Public

2713536 - The Survey Does Not Get Assigned to The Visit as Per Routing Rule


The Survey does not get assigned to the Visit as per Routing Rule even though the conditions are satisfied.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visits work center.
  2. Select the New button.
  3. Enter all required fields.
  4. Save and Open.
  5. There was no Activity Plan triggered and no Survey assigned, even though the Conditions of the Activity Plan/Routing Rule were satisfied.


The Survey you expect to be assigned is in status Obsolete hence why it does not get assigned to the Visit.


This is the expected system behaviour.


KBA , survey , visit , conditions , activity plan , routing rule , LOD-CRM-ACT-ROT , Activity Routing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions