SAP Knowledge Base Article - Public

2713635 - Import Foundation Data Import Via SFTP Job Fails With "Internal System error encountered while importing record"

Symptom

Import Foundation Data Import Via SFTP Job fails with error "Internal System error encountered while importing record"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

 SAP SuccessFactors Employee Central - Import

Reproducing the Issue

 From Provisioning:

  1. Schedule a recurring  Job Type Foundation Data Import
  2. See Below Example: Job Classification Recurring Import
  3. Run Foundation Data Import Job
  4. Login to Your Insatnce
  5. Admin center- Monitor job
  6. Dwonload  job Response Result: Internal System error encountered while importing record.

1SFTP.png

Cause

 This is a configuration issue : Missing Purge Type (Full Purge or Incremental Model)

Resolution

  1. Schedule a recurring  Job Type Foundation Data Import
  2. Select Purge Type: Full Purge or Incremental Model
  3. See Below Example: Job Classification Recurring Import
  4. Run Foundation Data Import Job

2SFTP.png

Keywords

Full Purge  Incremental Model,SFTP, Import Foundation Data, Import, SFTP, Internal System error encountered while importing record, Scheduled Jobs, Provisioning , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Problem

Product

SAP SuccessFactors Employee Central all versions