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2713828 - Access database engine 2016 causes System Exception <ACCESS_VIOLATION> occurred - SAP Data Services

Symptom

  • Access Violation in msado15dll on windows server 2016.
  • ACCESS_VIOLATION error message appears on error log file when running the job after upgrade performed.
  • Using a wildcard to read multiple excel files in Data Services  causes an issue.
  • When using Access database engine 2016 to access excel file, Data services might fail with error:System Exception <ACCESS_VIOLATION> occurred. Process dump option is off. Process is not dumped.

Call stack:
0x00000000F487137D, Ordinal2334()+100437 byte(s)
0x00000000253EC220, _C_specific_handler()+0560 byte(s)
0x00000000253E29B2, _FrameUnwindFilter()+1074 byte(s)
0x000000002E4D2B03, RtlCaptureContext()+0963 byte(s)
0x00000000F4613C0B, Ordinal1377()+0155 byte(s)
0x00000000F4606372, Ordinal2326()+20770 byte(s)
0x00000000F3DD6283, Ordinal88()+0027 byte(s)
0x00000000F2AECC6B, Ordinal4303()+0939 byte(s)
0x00000000F2A5E141, Ordinal3689()+0049 byte(s)
0x00000000F2802D29
0x00000000F2802C32
0x00000000F8C031E8, DllGetClassObject()+2440 byte(s)
0x00000000F8C03123, DllGetClassObject()+2243 byte(s)
0x00000000F55AD577, DllMain()+13479 byte(s)
0x00000000F55AD656, DllMain()+13702 byte(s)
0x00000000F55DFAAF, DllCanUnloadNow()+39055 byte(s)
0x00000000F8C81455, DllGetClassObject()+14149 byte(s)
0x00000000F8C8127C, DllGetClassObject()+13676 byte(s)
0x00000000F8C7ECEA, DllGetClassObject()+4058 byte(s)
0x0000000002057F13, ADODB::Connection15::Open()+0115 byte(s)
0x000000000205BA24, ExcelDataObject::open()+1412 byte(s)
0x00000000019EFA5C, RdrExcel::begscan()+0636 byte(s)
0x000000000278ED97, XTran_info::restart()+0087 byte(s)
0x0000000002778995, XTran_desc::restart()+0037 byte(s)
0x000000000278ED88, XTran_info::restart()+0072 byte(s)
0x0000000002778995, XTran_desc::restart()+0037 byte(s)
0x0000000002407740, XTran_eqcache_splitter<XTran_eqcache_runtime_new<std::multimap<XRow_data_ptr_with_schema *
__ptr64,XRow_data * __ptr64,lessThanForEquivCacheJoins,std::allocator<XRow_data * __ptr64>
>,std::_Tree_iterator<std::_Tree_val<std::_Tree_simple_types<std::pair<XRow_data_ptr_with_schema * __ptr64 const,XRow_data *
__ptr64> > > >,std::_Tree_const_iterator<std::_Tree_val<std::_Tree_simple_types<std::pair<XRow_data_ptr_with_schema * __ptr64
const,XRow_data * __ptr64> > > > > >::restart()+0272 byte(s)
0x0000000002778995, XTran_desc::restart()+0037 byte(s)
0x000000000278ED88, XTran_info::restart()+0072 byte(s)
0x0000000002778995, XTran_desc::restart()+0037 byte(s)
0x000000000260BC18, XTran_join::getnext()+0568 byte(s)
0x0000000002655735, XTran_eqcache<XTran_eqcache_runtime_new<std::multimap<XRow_data_ptr_with_schema * __ptr64,XRow_data *
__ptr64,lessThanForEquivCacheJoins,std::allocator<XRow_data * __ptr64>
>,std::_Tree_iterator<std::_Tree_val<std::_Tree_simple_types<std::pair<XRow_data_ptr_with_schema * __ptr64 const,XRow_data *
__ptr64> > > >,std::_Tree_const_iterator<std::_Tree_val<std::_Tree_simple_types<std::pair<XRow_data_ptr_with_schema * __ptr64
const,XRow_data * __ptr64> > > > > >::execute()+0037 byte(s)
0x0000000002774C1E, XTran_desc::execute()+0350 byte(s)
0x0000000002586C04, Rww_thread::main()+0148 byte(s)
0x00000000098B538F, RWThreadFunctionImp::run()+0127 byte(s)
0x00000000098A679E, RWRunnableImp::exec()+0270 byte(s)
0x00000000098B6B63, RWThreadImp::exec()+0051 byte(s)
0x00000000098B5649, RWThreadImp::~RWThreadImp()+0249 byte(s)
0x000000002499CD70, o__realloc_base()+0096 byte(s)
0x000000002CDD13D2, BaseThreadInitThunk()+0034 byte(s)
0x000000002E4554F4, RtlUserThreadStart()+0052 byte(s)
Registers:
RAX=00000000F4871370 RBX=00000000B87CCEE0 RCX=00000000F4871370 RDX=00000000B87CD110 RSI=0000000000000000
RDI=00000000B87CB9E0 RBP=00000000B87CD110 RSP=00000000B87CAC60 RIP=00000000F487137D FLG=0000000000010206
R8=0000000000000100 R9=0000000019930520 R10=000000002E4457D0 R11=00000000B87CAF90 R12=00000000B87CBFF8
R13=00000000F4B9DB60 R14=00000000B87CAD28 R15=0000000000000000
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 00007FFEF487137D 01:000000000036037D C:\Program Files\Common Files\Microsoft
Shared\Office16\mso40uiwin32client.dll


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Environment

  • SAP Data Services 4.2 SP9 - 4.3 SPx
  • Microsoft Access Database Engine 2016

Product

SAP Data Services 4.2

Keywords

DS, excel, office, mso40uiwin32client, mso40uiwin32client.dll, dll, office dll, sys 170101, Office16, MS Office 2016, Microsoft Office 2016, missing dll, upgrade, upgrading, error, migration , KBA , EIM-DS-EXE , Job Execution , EIM-DS-DEP , Deployment, Installation, Upgrade , Problem

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