2713963 - FAQ: CVI - Customer and Vendor Integration for system conversion to SAP S/4HANA

This article consolidates the most frequent inquiries that you have to address to complete a successful synchronization.

All topics below fall into Consulting questions.

What is Consulting?

• All other cases are considered a consulting request.
• This includes the following types of inquiries:
  Advice or assistance relating to configuration, business process analysis, or implementation specific to the customer’s unique environment or already documented in product guides
• "How-to" questions seeking assistance with documented features
• Assistance with customization of the core product, core functionality, or problems or errors caused by customization that has been implemented or completed by customers or partners
• Business requirement is not a part of standard 
• Modification 

What if, if you have any question for your situation which is out of scope of support:

• SAP offers a search portal in order to find/solve the how to/consulting issue. Please use the official portal provided by SAP instead of the google.
• You can also involve your local consultant, who are aware with your business, how the standard is working, how you can achieve your business requirement or help you to find a standard workaround. 
• You can also use the SAP Community which is the official channel for How to/ Consulting inquiries where you can get a proposal from SAP members/consultants. 

Please consider the following before you are opening the ticket to SAP:

What is Support?

For on-premise solutions, support handles the following types of case:

1. There is an error/defect in the software
2. An error/defect in the software causes subsequent errors
3. Problems exist when implementing corrections (by implementing the SAP correction instructions)
4. Standard functions have incorrect documentation

• Sales and Distribution (SD)
• Logistics Execution (LE)
• SAP ERP Central Component
• SAP ERP
• SAP enhancement package for SAP ERP
• SAP enhancement package for SAP ERP, version for SAP HANA
• SAP S/4HANA

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