Symptom
This article consolidates the most frequent inquiries that you have to address to complete a successful synchronization.
All topics below fall into Consulting questions.
What is Consulting?
- All other cases are considered a consulting request.
- This includes the following types of inquiries:
Advice or assistance relating to configuration, business process analysis, or implementation specific to the customer’s unique environment or already documented in product guides - "How-to" questions seeking assistance with documented features
- Assistance with customization of the core product, core functionality, or problems or errors caused by customization that has been implemented or completed by customers or partners
- Business requirement is not a part of standard
- Modification
What if, if you have any question for your situation which is out of scope of support:
- SAP offers a search portal in order to find/solve the how to/consulting issue. Please use the official portal provided by SAP instead of the google.
- You can also involve your local consultant, who are aware with your business, how the standard is working, how you can achieve your business requirement or help you to find a standard workaround.
- You can also use the SAP Community which is the official channel for How to/ Consulting inquiries where you can get a proposal from SAP members/consultants.
Please consider the following before you are opening the ticket to SAP:
What is Support?
For on-premise solutions, support handles the following types of case:
- There is an error/defect in the software
- An error/defect in the software causes subsequent errors
- Problems exist when implementing corrections (by implementing the SAP correction instructions)
- Standard functions have incorrect documentation
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Environment
- Sales and Distribution (SD)
- Logistics Execution (LE)
- SAP ERP Central Component
- SAP ERP
- SAP enhancement package for SAP ERP
- SAP enhancement package for SAP ERP, version for SAP HANA
- SAP S/4HANA
Product
Keywords
S/4, S/4HANA, SAP S/4HANA, Software Update Manager, HANA, 1511, 1610, 1709, 1809, 1909, 2020, 2021, 2022, 2023, BP, Business Partner , Customer , Vendor , Supplier , XD01 , XD02, XD03, XK01, XK02, XK03 , CVI, Conversion, Customer Vendor Integration, SAP ERP, ECC, Master Data Synchronization, CVI, BP, SI2: MasterData_BP , KBA , AP-MD-BP-SYN , Business Partner Synchronization , CA-FS-CVI , Customer Vendor Integration – FS-BP part , LO-MD-BP-SYN , Synchronization Business Partner with Customer/Vendor , How To
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