SAP Knowledge Base Article - Public

2713968 - Error Message When Adding an Item to a Ticket: 'Quantity X,X ea Has Too Many Decimals; Only 0 Decimal(s) Permitted'

Symptom

When adding an item to a Ticket, the following error message is displayed:

'Quantity X,X ea has too many decimals; only 0 decimal(s) permitted'

Environment

SAP Clouod for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Select Ticket ABC (ABC represents the Ticket ID).
  4. Select the Items facet.
  5. Select the Add button.
  6. Add Product DEF (DEF represents the Product ID).
  7. Maintain a quantity of X,X ea.
  8. Select the Save button.

The following error message is displayed:

'Quantity 1,2 ea has too many decimals; only 0 decimal(s) permitted'

Cause

This is the expected system behaviour, if you did not allow decimals for the Unit of Measure.

Resolution

  1. Go to the Business Configuration work center.
  2. Select the Overview view.
  3. Find and open the Activity Quantities and Units of Measure.
  4. Select the Create and Maintain Trading Units hyperlink.
  5. Maintain the number of decimals you want to allow for each Unit of Measurement in the Display Decimals column.
  6. Select the Save button.

Keywords

Ticket Item Error Decimal Display Unit of Measure , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions