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SAP Knowledge Base Article - PreviewSymptom
The ticket Type is not defaulted as per codelist Restriction when a ticket is created via e-mail channel.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
ticket type, employee support, codelist resctiction , KBA , codelist restriction , employee support , ticket type , LOD-LE-RC-CLR , Code List Restriction , How To
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