SAP Knowledge Base Article - Public

2714327 - Obsolete Service Levels cannot be deleted

Symptom

Obsolete Service Levels cannot be deleted or reactivated.

Environment

SAP Cloud for Customer / Service

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Select the Service and Social view.
  3. Click the Service Levels hyperlink, under the SLA Setup section.
  4. Select an obsolete service level from the results list.

You can see that the Delete button is grayed out.There is also no option to set it back as Active.

Resolution

This is the expected system behavior.

As soon as a service level is set to status Obsolete it cannot be deleted or reactivated anymore to avoid inconsistencies in old data stored.

Only service levels with status In Preparation can be deleted.

Keywords

Service Levels, Obsolete, Delete. , KBA , LOD-LE-CSM-SVL , Service Level Objective , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions