SAP Knowledge Base Article - Public

2714584 - Application error occurs when approving benefit claim workflow with fingerprint=8b51d9725a9a55a44e57902d796689712f6f6358

Symptom

  • An application error occurs when approving a benefit claim workflow and it happens for everyone (approvers).
  • Application error when loading Benefit overview screen in Employee Profile

Environment

  • SAP SuccessFactors Employee Central
  • Global Benefits

Reproducing the Issue

Scenario 1

Approve Benefit Claim workflow and application error is triggered

Scenario 2

  1. Access any Employee Profile
  2. Navigate to Benefit overview
  3. Application error with fingerprint=f82049521892a018c8d8924e8b625fd3cd8093c4, 

Cause

  • The Currency field in Benefits is blank.
  • The Currency field is Inactive

Resolution

Scenario 1

  1. Select a value in the field of the benefit in Benefits Admin Overview
  2. Select Benefit from the first drop down
  3. Select the particular benefit from second drop down
  4. Take Action > Make Correction
  5. Select a value in Currency field
  6. Save the change.

The issue may continue for existing workflows, hence reject/withdraw existing workflows and trigger new workflows.

Scenario 2

Currency field is associated with Benefit

  1. Navigate to Manage Data > Currency
  2. Search for Currency that is associated with Benefit. Make sure to select Include inactive = Yes
  3. Change the status from Inactive to Active

Keywords

8b51d9725a9a55a44e57902d796689712f6f6358, NullPointerException, Currency, getCurrency, Claim, Workflow, Trigger, fingerprint=60a48130d6eea72d65a1e23c8575e17e95e97745, 60a48130d6eea72d65a1e23c8575e17e95e97745,f82049521892a018c8d8924e8b625fd3cd8093c4 , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions