Symptom
Payout Screen appears briefly and then disappears immediately during Termination
*Image/data in this KBA is from SAP Internal Systems, sample data, or Demo Systems. Any resemblance to real data is purely coincidental.*
Environment
- SAP SuccessFactors Employee Central - Termination
- SAP SuccessFactors Employee Central - Time Off
Reproducing the Issue
- Go to an Employee's Profile and select Take Action > Terminate.
- Select "Termination Date" and under "Time Account Balance as of Termination Date", click on the "Payout".
- Notice that the Payout Screen will appear and immediately disappears with a message "An error occurred. Please try again later."
- However, if a Super Admin does the same process, the Payout Screen displays without any issues.
Cause
- The permission to "Access Workbench" has not been granted to the Employee/Manager doing the Termination Payout. The system checks for the permissions to both "Manage Payout" and "Access Workbench".
- payComponentNonRecurring is not enabled.
Resolution
In addition to "Manage Payout", make sure to grant permission to "Access Workbench".
See Also
Keywords
termination, time off, time account payout, termination payout, An error occurred. Please try again later, Fingerprint a6fa7c28cf16002766e8fa2403766cc0e6eb5844, a null object loaded from local variable 'hrisElementModel' , KBA , LOD-SF-EC-TIM , Time Off , Problem
Product
SAP SuccessFactors Employee Central all versions