SAP Knowledge Base Article - Public

2715054 - Termination Payout Screen disappears with a message "An error occurred. Please try again later."


Payout Screen appears briefly and then disappears immediately during Termination

*Image/data in this KBA is from SAP Internal Systems, sample data, or Demo Systems. Any resemblance to real data is purely coincidental.*


  • SAP SuccessFactors Employee Central - Termination
  • SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. Go to an Employee's Profile and select Take Action > Terminate.
  2. Select "Termination Date" and under "Time Account Balance as of Termination Date", click on the "Payout".


  3. Notice that the Payout Screen will appear and immediately disappears with a message "An error occurred. Please try again later."


  4. However, if a Super Admin does the same process, the Payout Screen displays without any issues.


  • The permission to "Access Workbench" has not been granted to the Employee/Manager doing the Termination Payout. The system checks for the permissions to both "Manage Payout" and "Access Workbench".
  • payComponentNonRecurring is not enabled.


In addition to "Manage Payout", make sure to grant permission to "Access Workbench".

See Also

  • 2655902 - Error Message When Submitting a Payout “An error occurred, please try again later”
  • 2650353 - No Permission error when requesting Payout


termination, time off, time account payout, termination payout, An error occurred. Please try again later, Fingerprint a6fa7c28cf16002766e8fa2403766cc0e6eb5844, a null object loaded from local variable 'hrisElementModel' , KBA , LOD-SF-EC-TIM , Time Off , Problem


SAP SuccessFactors Employee Central all versions