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SAP Knowledge Base Article - PreviewSymptom
You are replicating a ticket from external system using standard web service ManageServiceRequestIn. In the payload, you have provided installation point ID which does not exist. You did not receive any error or warning messages during the replication. Furthermore, new installation point with ID provided in the payload has been created and is displayed in the ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 1811
Keywords
Ticket, Web Service, ManageServiceRequestIn, MaintainBundle , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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