Symptom
When trying to verify your Outlook account to be used for Interview Scheduling the following error message appears.
"failed to connect to exchange server: mircosoft.exchange.webservice.data.core.service.remote.ServiceRequestException: the request failed. while trying to invoke the method java.lang.String.startsWith(java.lang.String) of a null object returned from microsoft.exchange.webservices.data.core.request.HttpWebRequest.getResponseContentType()"
Environment
SAP SuccessFactors Recruiting Management
Cause
The URL to connect to the exchange server is incorrect.
Resolution
The following steps will need to be completed.
- Go to Admin Center
- Set up Interview Scheduling Outlook Integration
- Insert the following URL into the text box https://outlook.office365.com/EWS/Exchange.asmx (Note: Ensure that no space is added before or after URL or else the connection will fail.)
- Click Verify
- If the connection is successful, then you will be able to choose the option “Establish Outlook Integration for Interview Scheduling”
- Save settings
See Also
2271568 - Outlook Integration for Interview Scheduling - Recruiting Management
Keywords
Interview Scheduling, getResponseContentType(), null object returned from microsoft.exchange , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem