SAP Knowledge Base Article - Public

2716578 - You create an Outbound file but the file is empty

Symptom

You create an Outbound file XXX (XXX represents the ID of the file) but when you click on it, the file is empty (0 Bytes).
If you go in Payment Monitor and search for items with the Oubound file XXX, you can see there is payment(s).

If you try to redo it and click on Set to not transferred, you receive the error message : "Status of file XXX does not permit to discard it"

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Liquidity Management workcenter.
  2. Go to the Oubound Files view.
  3. Select the XXX file ID. Click on attachment Tab.
  4. Open the file attached.

You will see that the file is empty.

Cause

The document is blocked in the backend. The root cause might be that the amount field is limited by a certain number of characters, which is being exceeded due to the amount containing more characters in the outbound file.

Resolution

  1. Go to the Business configuration.
  2. Go to the Overview view.
  3. Search for the Outgoing Bank Transfers Activity.
  4. Click on Edit Payment File Structures.
  5. Select the ABC and click Edit (ABC represents the File structure ID).
  6. Go to the step 3 - Define Fields.
  7. Here you can increase the Field Length. 

Once the changes are made, the document can be restarted in the backend. Please open an incident with SAP Support so they can restart it in the backend.

See Also

2890205 - The Outbound File Has Zero Kilobytes And You Get an Error 'File Format XYZ is Not Consistent' 

Keywords

outbound file, in file creation, stuck, 0 Bytes, empty payment file, in release. , KBA , SRD-FIN-CLM , Cash and Liquity Managment , Problem

Product

SAP Business ByDesign all versions