2716723 - Instance Refresh error "TENANTREFRESH_VALIDATION_FAILED_FOR_USER_SYNC_DATA_JOB"

• Instance Refresh has "Validation Failed" status.
• How to configure the Employee Export Job for Bizx LMS sync.  
• TENANTREFRESH_VALIDATION_FAILED_FOR_USER_SYNC_DATA_JOB Refresh error when using the Instance Refresh Tool.
• Instance refresh error message is displayed: "Employees Export job is not configured in the xxxxxxxx target instance. Ensure that you’ve created a recurring or one-time future dated Employees Export job in the target instance. Please contact your implementation partner or Product Support to create a new job in Provisioning."

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SAP SuccessFactors HCM Suite

This error code indicates that the ‘Enable Instance Refresh Tool for SAP SuccessFactors Learning’ is enabled in Provisioning for either or both source and target, without meeting the following requirements:

• The Employee Export Job does not exist or was not submitted in the source or target instance
• The 'Required for SuccessFactors Learning Sync' parameter is not enabled for the Employee Export Job
  • Where to check?: You can utilize the Scheduled Job Manager:
    1. On the Scheduled Job Manager, open the "Job Scheduler" tab. 
    2. Select "Employee Export" under Job Type (note: other instance might have it setup differently such as "Team Member Export"). 
    3. On the existing scheduled job for Employee Export, check if you have "Required for SuccessFactors Learning  sync and SAP Jam manual sync" checked. 
• The job owner set for the Employee Export Job does not exist in the target instance

As of 1H2026 release, The Instance Refresh Tool will include validation for user data synchronization against the Employee Sync Through Integration Center Job, currently, instance refresh support user sync between BizX and LMS using Employee Export only, after release, IRT will provide to admin to choose between Integration center or Employee Export job to validate user sync.

To resolve this issue, check the following:

1. Check whether both "Enable SuccessFactors Learning integration" & "Enable Instance Refresh Tool for SAP SuccessFactors Learning" feature checkbox are checked in both Source and Target Provisioning.
   • If any of these features are unchecked, User Sync Job Validation step would be skipped.
     
     
2. If above features are checked, validate the LMS integration through SuccessFactors Learning Integration URL & SuccessFactors Learning Integration API URL.
   • Ideally. if the BIZX tenant is properly sealed with LMS tenant, then these two URLs should not be empty.
   • If any of the URLs are empty, User Sync Validation Error is thrown.
     
     
3. If the above integration is correct, check User Sync job exists in Target. Below are the conditions to be met for the User Sync job, otherwise User Sync Validation Error will be thrown:

• • If the Employee Export is not needed on the Target Instance, you can setup the job as One Time Future Dated (End date should be greater than Refresh Schedule date) / Recurring (No End date) scheduled in Target Instance. 
  • Make sure to configure User Sync Job / Employee Export job properly with all the Required job parameters for BIZX-LMS User Sync. The Job Parameter "Required for SuccessFactors Learning  sync and SAP Jam manual sync" needs to be checked. 
    • You can use the Scheduled Job Manager in SuccessFactors to adjust this parameter on your scheduled Employee Export. 
  • Job should be in SUBMITTED Status.

 Additional Notes: 

• As a customer, you can create, manage, and monitor employee export/import jobs directly within Admin Center. Please see KBA 2087542 for the steps on creation the Employee Export job.
• Avoid empty spaces when naming the File and the folders for the File Path, otherwise the job will fail.

FREQUENTLY ASKED QUESTIONS (FAQ):

1. Q: Where to find the server access information (Host address, FTP Login, FTP Password, File Path, File Name) to crate the job?
   A: In Server Access, provide the information for the SFTP server where the export process puts the exported data file. The SAP Help Guide "Scheduling Daily Live Profile Export Job Type for User Connector provides the exact fields and instructions.
   
   
2. Q: If SAP does the initial load of users to this value, what does that mean for ongoing support?
   A: After initial load, the Person_Guid and Person_Id_External will be synced to LMS through Employee Export going forward.
   
   
3. Q: Is this for Active Users only or will the entire population be updated (active and inactive)?
   A: This is for entire population.
   
   
4. Q: Who is doing the user mapping between BizX and LMS – SF ?
   A: The user is synced from BizX to LMS through the Employee Export job / the SF Connector.
   
   
5. Q: Is there any impact with using PERSON_GUID to connectors?
   A: None. We are simply enabling the switch to sync the values for this field from BizX to LMS.

• KBA 2375919 - Scheduled jobs in provisioning SF User Connector is dependant on to sync BizX data
• KBA 2318341 - LMS Connectors Knowledge Support and Tips
• KBA 2087542 - Scheduling Employee Imports / Export Job
• KBA 2390723 - User ID, External ID and PERSON_GUID definition
• SAP Help Guide - Employee Import and Export Jobs Supported in Scheduled Job Manager

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