2716985 - Basic Configuration Checks when Email Notification is not Received by the Approver for Expense Reports

You observe that the aprover receives Expense Report approval task however fails in receiving an Email Notification for Approving an Expense reports.

SAP Business Bydesign

1. Go to Travel and Expenses work center.
2. Go to Expense Reports View.
3. Create an Expense Report and Submit for Approval.

The expectation is that the Approver of the Expense Report receives approval task as well as email notification to approve the same.

The Approver did not receive an email notification because one of the below configuration is missing.

1.Check if the scoping question "Do you want to use e-mail to notify business users about Business Task Management items" is Scoped in Business Configuration.

1. Go to the Business Configuration Work center.
2. Go to Implementation projects view.
3. Select the relevant project & select Edit Project Scope.
4. Go to Questions.
5. Go to Communication and Information Exchange.
6. Go to Business Process Management & then to Business Task Management.

The Checkbox for Scoping Question "Do you want to use e-mail to notify business users about Business Task Management items?" is to be selected.

2.Activity: E-Mail and Fax Settings

1. Go to the Business Configuration Work center.
2. Go to Implementation projects view.
3. Open the Activity E-Mail and Fax Settings.

In Default Sender Address, add your network domain address by clicking on "Add".

3. If it is a test system, usually, you have to configure setting “Send all e-mails to this address" and maintain test address for which you want to test the scenarios.

4. Activity: Business Task Management for Expense and Reimbursement Management.

1. Go to the Business Configuration Work center.
2. Go to Implementation projects view.
3. Open the Activity Business Task Management for Expense and Reimbursement Management.

Check if the configuration is according to your business requirement.

5.Check if E-Mail id is maintained.

1. Go to Home work center.
2. Go to Self-services overview view.
3. Click on 'Edit my contact data' & maintain 'Email Id'.

6. Check if appropriate tasks are subscribed.

1. Go to Home work center.
2. Go to Inbox view.
3. Click on Subscribe to task
4. Navigate & select the required task.
5. Save & close.

For Expense Report Approval, the below two tasks should be subscribed.

• Travel and Expenses>Expense Reports>Review Expense Report <Expense Report ID> - <Formatted name of employee> - <Business purpose for expense report>
• Home>Common Authorizations for Users>Approve Expense Report <Expense Report ID> - <Formatted name of employee> - <Business purpose>

E-Mail Notification, Expense Report, Approver, Task Subscriptions , KBA , AP-ERM-ER , Expense Report , Problem