2717059 - The User Is Receiving Multiples E-mail Notifications When It Is Maintained as More Than One Business Role

The user is receiving multiple e-mail notifications when it is maintained as more than one business role.

SAP Cloud for Customer

1. Maintain the same employee in two different business roles.
2. Create a workflow rule to send e-mail notifications.
3. Maintain the business roles of the step 1 as recipient of the e-mail notification.
4. Trigger the workflow.
5. The user should receive two e-mail notifications.

In this scenario, because of different roles, the recipients are treated differently and hence two emails are sent out.

This is the expected system behavior.

In order to avoid the user receive multiple e-mail notifications, you should maintain the user in only one business role or associate the role once on the workflow rule design.

E-mail notification, Workflow, multiple e-mails, e-mail, notification, multiple, Cloud for Customer, C4C , KBA , LOD-CRM-WKF , Workflow , Problem