2717082 - The Error Message 'Serial ID is Invalid' is DIsplayed When Creating a Registered Product

When creating a Registered Product, the following error message is displayed:

'Serial ID is invalid. Only the following values accepted – Alphanumeric, colon (:), hyphen (-), underscore (_), slash(/), backslash(\), dot(.)'

SAP Cloud for Customer

1. Go to the Products work center.
2. Select the Registered Products view.
3. Select the New button.
4. Maintain the necessary details including a Serial ID.
5. Select the Save button.

The following error message is shown:

'Serial ID is invalid. Only the following values accepted – Alphanumeric, colon (:), hyphen (-), underscore (_), slash(/), backslash(\), dot(.)'

The Serial ID contains a special character (e.g. $, %, *, space or number that start with zero).

Remove the special character and save the Registered Product.

The Registered Product Serial ID field value is alphanumeric and supports alphabetical characters A - Z, numbers 0 – 9, hyphen (-), underscore ( _ ), colon (:)

Any other characters other than the above mentioned are not supported. Currently this is the standard system behavior.

Serial ID Registered Product not valid create save error , KBA , LOD-LE-IBA-IBA , Installed Base , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions