SAP Knowledge Base Article - Public

2717239 - Need to Process Candidate with a New E-Verify After Receiving 'DHS or SSA instructions to close the case' [Compliance] - Onboarding 1.0


  • E-verify provided information that the case is being closed because DHS or SSA instructed this employer to close the case
  • Non-compliance to hire candidate
  • No E-Verify activity created after case was closed
  • DHS or SSA instructions to close the case


SAP SuccessFactors Onboarding 1.0 - All Versions


For Live Customer(s)

The E-Verify activity is closed with case description DHS or SSA instructions to close the case and hiring managers need to process the candidate's eligibility status to work in United States, to avoid being non-compliant, request an E-Verify kick-start. See KBA 2291440.


e-Verify, Everify, E-Verify, DHS, United States Department of Homeland Security, United States Citizenship and Immigration Services, USA, United States of America, Verification, Verify, Employment, I-9, I9, SSA, Social Security Administration, Authorized, Work, ONB-23190 , KBA , LOD-SF-OBD-EVF , e-Verify , Problem


SAP SuccessFactors Onboarding all versions