Symptom
**All the images from this document are from our internal test instances, any resemblance with real environments are mere coincidence**
After make a change in Job Information of employee the workflow appears in order to wait approvers confirmation regarding this change, but when submitting the workflow (which show all participants) the changes are automatically done and the workflow is ignored and is not triggered for any approver.
Environment
SAP SuccessFactors - Employee Central
Reproducing the Issue
- Go to Employee Profile
- Click "Take Action"
- Select Change Job and Compensation Info -> Job Information
- Click "Save" and the Workflow screen appears
- Submit workflow
- The message will advise "Your changes were successfully saved."
Cause
The rule that set the workflow is wrong configured and is creating a loop, please check below:
This configuration will create a looping between Job Information Model and Job Information then the system will automatically save the changes and ignore the workflow.
Resolution
The rule look at the workflow value then you need to re-configure the rule as "Set Job Information Model.wfConfig"
Keywords
Workflow, automatically change, workflow rule, workflow being ignored, , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , How To