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2717733 - The "Process VLS Attendance" automatic process fails with the error "JOB_TIMEOUT"

Symptom

The automatic process for the "Process VLS Attendance" is timing out. When reviewing the errors, the following can be identified:

com.plateausystems.elms.util.helper.ElmsUncheckedException: Failed to update VLE Event Attendance Status
at com.plateausystems.elms.framework.jobscheduling.impl.ElmsRecurringJobServiceImpl.processVLSAttendanceData(ElmsRecurringJobServiceImpl.java:651)
at sun.reflect.GeneratedMethodAccessor2791.invoke(Unknown Source)

..

Caused by: java.lang.reflect.UndeclaredThrowableException

..

Caused by: java.lang.InterruptedException

..

JOB_TIMEOUT: Job was running for longer than {3600} seconds


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

Process VLS Attendance, automatic process, APM, JOB_TIMEOUT, Job was running for longer than, Failed to update VLE Event Attendance Status, Unknown Source, Caused by, UndeclaredThrowableException, InterruptedException, LMS, SF , KBA , LOD-SF-LMS-APM , Automatic Processes , LOD-SF-LMS-VLS , Virtual Learning System , Problem

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