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SAP Knowledge Base Article - PreviewSymptom
In Solution Manager ITSM, searching field STRUCT.DESCRIPTION ignores the selection criteria and retrieves all incidents:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
search, itsm search, ZMIN,SMIN, /SALM/INCIDENTS, AIC_INCIDENT_S , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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