2718470 - Wrong Description of Service Categories in Report Charts

Symptom

You have built a report using the data source Ticket (ID: CRMSRQHB) and you have created a view with a chart. In the rows, you have added a category field, such as Service Category, case Category, Cause Category, Object Category etc. The value descriptions in the chart show the wrong category in some cases, for example, it may show a category description from a former service catalog version.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

report, business analytics, report chart, axis description, show value, service category, categories, catalog, catalogue, case, cause, object , KBA , LOD-CRM-SRP , Service Request Processing , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

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