SAP Knowledge Base Article - Public

2718498 - Supervisor ID changed on inactive users after merge.

Symptom

After merging users supervisor into a new ID, it is observed that even for inactive users, the supervisor ID is changed to the new one.

Environment

SAP SuccessFactors Learning 

Reproducing the Issue

Merge supervisor user into a new ID by going to Users > Tools > Merge Users

Resolution

This is the current system design.

This aims, to keep the information and history of users related to the previous ID (before the merge) is still accessible through the reports without the need of including both IDs in the filter.

See Also

2096262 - How to merge users in the LMS

Keywords

LMS, SAP, SUPRVISOR MERGE, USERS, ID, MERGE, , KBA , LOD-SF-LMS-USR , User Entity , How To

Product

SAP SuccessFactors Learning all versions