2718533 - Error message: Authentication failed, invalid user id or password (status code=4) - SuccessFactors HCM suite

Your process failing with below error:

 [EXCEPTION] [Login] Error code: FAILED_AUTHENTICATION Error message: Authentication failed, invalid user id or password(status code = 4) Company ID: XXXXX, User: XXXXX, Endpoint: https://xxxxxx.sapsf.com/sfapi/v1/soap

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• SuccessFactors HXM Suite
• Boomi Platform / CPI / ECP

Find below one example of the process failing on Boomi, but it is also applicable for CPI / ECP / OData / SFAPI and others.

In case of Boomi, check on:

1. Manage > Process Reporting > Executions
2. Process failing with the following Error Message:

Invalid password or User ID.

Correct the Password for the API user in SuccessFactors BIX system following the steps from the below:

Access the Instance from SuccessFactors BIX system

1. Go on Admin Center;
2. Under "Manage /employees", select "Reset User Passwords":
   
3. Click on "Reset individual user password (with supplied password)", if not already selected;
   
4. Search for the API user on your instance, this is the user for whom we want to reset the password;
5. Select the user, and enter the new password and click on the "Reset User Password" button
   

2204677 - How to reset API User's password in Successfctors BiX system

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