Symptom
When starting the SAP Cloud Print Manager(CPM) the first time, a Windows service account for SAP Cloud Print Service is required as below:
****Be aware that the CPM must be started by 'Run as administrator'.
If there is no Windows domain user available(The Windows server is not under a domaincontroller), the local computer name can be used in domain field. However the following errors may occur if an incorrect domain or user name is entered:
- A prompt message is displayed:
"SAP Cloud Print Service failed to configure. Reason: The user or password entered is not correct." - Or sometimes the wrong domain name can even be saved, when trying to start the CPM again you see message:
"The SAP Cloud Print Service could not be started. The functionality of the SAP Cloud Print Manager will be restricted." - Error 1069 "can't start service due to logon failure"
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Environment
- SAP S/4HANA Cloud Public Edition
- SAP Cloud Print Manager for Pull Integration
Product
Keywords
CPM, Cloud Print Manager, Pull Integration, service account, Windows Domain, logon failure, Error 1069, domain controller, local computer , KBA , BC-CCM-PRN-OM-PM , S/4HANA Output Management Print Manager , How To
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