Symptom
When starting the SAP Cloud Print Manager(CPM) the first time, a Windows service account for SAP Cloud Print Service is required as below:
****Be aware that the CPM must be started by 'Run as administrator'.
If there is no Windows domain user available(The Windows server is not under a domaincontroller), the local computer name can be used in domain field. However the following errors may occur if an incorrect domain or user name is entered:
- A prompt message is displayed:
"SAP Cloud Print Service failed to configure. Reason: The user or password entered is not correct." - Or sometimes the wrong domain name can even be saved, when trying to start the CPM again you see message:
"The SAP Cloud Print Service could not be started. The functionality of the SAP Cloud Print Manager will be restricted." - Error 1069 "can't start service due to logon failure"
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Environment
- SAP S/4HANA Cloud Public Edition
- SAP Cloud Print Manager
Product
Keywords
Cloud Print Manager, Cloud Print Service, domain, computer name, user, account, The user or password entered is not correct, The SAP Cloud Print Service could not be started,error 1060 , KBA , BC-CCM-PRN-OM-PM , S/4HANA Output Management Print Manager , How To
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