2719199 - Unable to retrieve the external data due to: (HTTP 503) 4_Cannot open tunnel with id account:/// in SAP Analytics Cloud

The following error appears when trying to import or export data into SAP Analytics Cloud (SAC):

• sap.fpa.services.resource.dm

  Unable to retrieve the external data due to: (HTTP 503) 4_Cannot open tunnel with id account:///

  sap.fpa.services.resource.dm

  Unable to retrieve the external data due to: 4_{"packageId":"sap.fpa.services.resource.dm","objectName":"message_dm","messageId":"SERVICE_NOT_RETRIEVED","args":["(HTTP 503)  4_Cannot open tunnel with id account:///"],"message":"Unable to retrieve the external data due to: (HTTP 503) 4_Cannot open tunnel with id account:///","stack":"Exception@/sap/fpa/services/core/system/Exception.xsjslib:120\nExceptionServiceProxy @/sap/fpa/services/dm/ServiceProxy.xsjslib:595\nServiceProxy.prototype._reconstructExecuteServiceResult @/sap/fpa/services/dm/ServiceProxy.xsjslib:1112\nServiceProxy.prototype._executeServiceAndReconstructResult @/sap/fpa/services/dm/ServiceProxy.xsjslib:941\nServiceProxy.prototype._executeServiceInternal@/sap/fpa/services/dm/ServiceProxy.xsjslib:1001\nServiceProxy.prototype.executeService @/sap/fpa/services/dm/ServiceProxy.xsjslib:822\nCloudConnector.prototype._addAuthorizationHeaderAndExecute@/sap/fpa/services/dm/CloudConnector.xsjslib:248\nCloudConnector.prototype.execute @/sap/fpa/services/dm/CloudConnector.xsjslib:213\nBPC10Service.prototype.getCubeSetList@/sap/fpa/services/dm/bpc/BPC10Service.xsjslib:71\nDataIntegration.prototype.getCubeSetList @/sap/fpa/services/dm/bpc/DataIntegration.xsjslib:63\nRestDataIntegration.prototype.doPost@/sap/fpa/services/dm/RestDataIntegration.xsjslib:201\nhandleRequest @/sap/fpa/services/GetResponse.xsjs:287\n@/sap/fpa/services/GetResponse.xsjs:336\n","bUIMessage":false,"bWarning":false,"bpcRequestStatusCode":503}

• SAP Analytics Cloud 2018.19.3

SAP Cloud Connector needs to be restarted.

Restart the SAP Cloud Connector by following the steps in article 2485510 - How to start/stop/restart SAP Cloud Platform Cloud Connector.

• How to find User Assistance for SAP Analytics Cloud?
• Ask a question on the SAP Community!
• 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)

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