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SAP Knowledge Base Article - PreviewSymptom
In the global search the ticket's category description is showing wrong value or no result.
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Environment
SAP Cloud for Customer.
Product
SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811
Keywords
Global Search , Ticket Category , KBA , wrong category description , LOD-CRM-SRP , Service Request Processing , Problem
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