Symptom
How to trigger copy of workflow reminder to initiator/
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
requester?
Environment
Successfactors - Employee Central Workflow
Resolution
- Create a job of type 'Workflow Action Reminder': Implementing and Managing Workflows:Creating a Recurring Job to Send Batch Reminders About Stalled Workflows
- After job parameters, there is an option 'Include Workflow Initiator in Workflow Reminders', this needs to be checked.
- When this option is enabled in the job and submitted. The initiator will also receive a copy of reminder as well, to know that approver is being reminded.
Summary on workflow reminder:
If workflow is NOT in sendback status, email reminder should go to current approver (workflow action is workflow_initiated and workflow configuration is enabled for sendEmail. In case of standard email template, it should be workflow pending approval)
If workflow is in sentback status, email reminder should go to initiator (workflow action is workflow_sentback and workflow configuration is enabled for sendEmail. In case of standard email template, it should be workflow sent back)
See Chapter: Creating a Workflow Email Configuration and 2079471 - Reminder Notifications for Stalled Workflows in Employee Central
FAQ - Additional Information
Q) Where can I get Gude?
A) Guide: Employee Central Workflows: Implementation and Administration
Chapter: Reminders About Stalled Workflows and Available E-mail Templates for Employee Central Workflows
See Also
Keywords
Workflow Action Reminder, Include Workflow Initiator in Workflow Reminders,Workflow Action Reminder,job, workflow, Provisioning,Include Workflow Initiator in Workflow Reminders, workflow_initiated , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , How To