2719757 - Cannot enroll or edit insurance through exceptions

Exceptions have been created for enrollment and Edit of Enrollment of an insurance, but the insurance is not appearing for a user to enroll.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central: Global Benefits

There can be possible reasons causing this behavior, like the following: 

• There is a pending request for the enrollment of this benefit already create by the user
• The user is not already enrolled into this benefit
• The user does not meet the eligibility rule criteria

In order to evaluate the possible causes you can check this:

• Check if there is no pending request for the enrollment by the user 
  1. Go to Manage Workflow Requests 
  2. Search for the user pending workflows related to enrollments
• Make sure that the user does not have an enrollment already created for this benefit under Manage Data or Benefits Admin Overview
• Make sure that the user matches at least one Eligibility Rule for Coverage for the Insurance's Insurance Plans
  • For that you use the rule trace functionality. More details in the article 2257064. 

Introduction to Global Benefits

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