2719804 - How To Add Same Product More Than Once To Sales Order

You want to add the same product to Sales Orders more than once in separate item lines.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP Cloud for Customer - Sales

Since 1811 a new feature on Add Product was implemented where the value selection works to add a new product and as a search bar. When you try to add a product again that has been already added to the Sales Order, the system will highlight the line in which this product is maintained, instead of adding the same product once again.

To add the same product more than once in an existing sales order, you can use the Add button, instead of the search field/ quick add.

1. Go to the Sales work centre.
2. Go to the Sales Orders view.
3. Open your existing sales order ABC (ABC represents the sales order name).
4. Go to the Products facet (tab).

• When you use the search box for a product that has previously been added, the line item with the existing product will be highlighted.
• If you click the Add button, it is possible to add the same product multiple times in separate lines.

 

KBA:

• 2718954 - The User Cannot Add the Same Product Twice on Sales Order Creation Using Add Product
• 2546069 - You Cannot Add Products To Sales Orders After Adapting The Screen

Add Product, Sales Order, cannot, Line item, separate , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions