Symptom
You are using SAP Marketing Cloud integrated with Cloud for Customer or integrated with SAP Customer Relationship Management. In SAP Marketing you execute a Campaign with 'Trigger Call Qualification' or 'Create Appointment' Action but not all Leads or Appointments are transferred to C4C or CRM.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Marketing Cloud Edition
SAP Marketing on-premise
Product
Keywords
Create Phone Call; Create Appointment; Create Task; Trigger Call Qualification; Create Lead;
SAP_C4C_BUPA; SAP C4C - Business Partner; OUTBOUND_FAILED; Outbound Failed; NAME_MISSING; Name Missing; PHONE_MISSING; Phone Number Missing; PERMISSION_MISSING; No Permission for Communication on Remote Medium; SAP_C4C_BUPA_MISSING; No C4C Business Partner ID for Interaction Contact; SAP_CRM_BUPA_MISSING; No CRM Business Partner ID for Interaction Contact;WRONG_IC_TYPE_02; Interaction Contact is Corporate Account and Not Person;
Telefonanruf anlegen; Termin anlegen; Aufgabe anlegen; Anrufqualifizierung anstoßen; Lead anlegen;
SAP C4C - Geschäftspartner; Ausgang fehlgeschlagen; Name fehlt; Telefonnummer fehlt; Keine Berechtigung für Kommunikation auf Remote-Medium; Keine C4C-Geschäftspartner-ID für Interaktionskontakt; Keine CRM-Geschäftspartner-ID für Interaktionskontakt;Interaktionskontakt ist ein Unternehmenskunde und keine Person , KBA , CEC-MKT-LM-TRA , Lead Transfer , CEC-MKT-INT-CSL , SAP Marketing Integration with Cloud Sales , CEC-MKT-CPG-EXE , Campaign execution , Problem
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