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2719875 - SAP Marketing Campaign not creating Leads or Activities in the Sales System


You are using SAP Marketing Cloud integrated with Cloud for Customer or integrated with SAP Customer Relationship Management. In SAP Marketing you execute a Campaign with 'Trigger Call Qualification' or 'Create Appointment' Action but not all Leads or Appointments are transferred to C4C or CRM.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Marketing Cloud Edition
SAP Marketing on-premise


SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP Marketing 1909 ; SAP S/4HANA Cloud 1808 ; SAP S/4HANA Cloud 1811 ; SAP S/4HANA Cloud 1902 ; SAP S/4HANA Cloud 1905 ; SAP S/4HANA Cloud 1908 ; SAP S/4HANA Cloud 1911


Create Phone Call; Create Appointment; Create Task; Trigger Call Qualification; Create Lead;
SAP_C4C_BUPA; SAP C4C - Business Partner; OUTBOUND_FAILED; Outbound Failed; NAME_MISSING; Name Missing; PHONE_MISSING; Phone Number Missing; PERMISSION_MISSING; No Permission for Communication on Remote Medium; SAP_C4C_BUPA_MISSING; No C4C Business Partner ID for Interaction Contact; SAP_CRM_BUPA_MISSING; No CRM Business Partner ID for Interaction Contact;WRONG_IC_TYPE_02; Interaction Contact is Corporate Account and Not Person;
Telefonanruf anlegen; Termin anlegen; Aufgabe anlegen; Anrufqualifizierung anstoßen; Lead anlegen;
SAP C4C - Geschäftspartner; Ausgang fehlgeschlagen; Name fehlt; Telefonnummer fehlt; Keine Berechtigung für Kommunikation auf Remote-Medium; Keine C4C-Geschäftspartner-ID für Interaktionskontakt; Keine CRM-Geschäftspartner-ID für Interaktionskontakt;Interaktionskontakt ist ein Unternehmenskunde und keine Person , KBA , CEC-MKT-LM-TRA , Lead Transfer , CEC-MKT-INT-CSL , SAP Marketing Integration with Cloud Sales , CEC-MKT-CPG-EXE , Campaign execution , Problem

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