SAP Knowledge Base Article - Public

2720032 - Your Session has Timed Out Message in Onboarding 1.0

Symptom

  • New Employee Step cannot be completed
  • A panel shows a corrupted image
  • Onboarding sessions are expired

Your Session has Timed Out. You have been idle too long, and your session has expired. You will need to log in again to complete your work. Click here to log into the system.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. A new hire accessed Onboarding via paperwork link in an email/Employee Portal
  2. A panel with a corrupted image was encountered:

    screenshot0049_ 04152019033836.png

  3. When clicking the Next button, the current session times out with message:

    screenshot0050_ 04152019033902.png

Cause

The link inserted in the affected panel came from Logo Collection under Settings of Onboarding.

Resolution

  1. Correct the affected panel and learn how to properly insert an image on a custom panel via KB article 2365160
  2. In addition, see KB article 2396027 - Getting Session Timeout session on Onboarding or Employee Portal

Keywords

sf, success factors, ONB, OBD, on boarding , KBA , onb-10474 , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

Product

SAP SuccessFactors Onboarding all versions