Symptom
Generic application error message in Time Off ESS is encountered when trying to request for an absence
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Central
- SAP SuccessFactors Employee Central Time Off
Reproducing the Issue
Login as an employee then access Time Off through any of the following options: Homepage Time Off tile, Go to Time Off link in People Profile or Time Off tab (v12). An application error message is encountered.
Cause
Issue occurs when work schedule has been deleted from the previous job information record, which was only possible due to missing system check/validation.
Product Support: See internal memo for sample logs
Resolution
System Validation will be added and implemented in 1902 release to restrict deletion of work schedule for job information records older than the current job information record.
Workaround:
1. Edit the job information record where work schedule value has been removed.
2. Reassign the work schedule and then save the changes.
Keywords
Application Error, 8b6ef834285f1935ded1406f5b5c6a04b4687624, Error, Unable to Request Time Off, Time Off, ESS, Work Schedule, NullPointerException, TIM-7442 , KBA , LOD-SF-EC-TIM , Time Off , Problem