SAP Knowledge Base Article - Public

2720509 - Application Error in Time Off ESS due to deletion of Work Schedule in Old Job Information Record


Generic application error message in Time Off ESS is encountered when trying to request for an absence

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Employee Central Time Off

Reproducing the Issue

Login as an employee then access Time Off through any of the following options: Homepage Time Off tile, Go to Time Off link in People Profile or Time Off tab (v12). An application error message is encountered.


Issue occurs when work schedule has been deleted from the previous job information record, which was only possible due to missing system check/validation.

Product Support: See internal memo for sample logs



System Validation will be added and implemented in 1902 release to restrict deletion of work schedule for job information records older than the current job information record.


1. Edit the job information record where work schedule value has been removed.


2. Reassign the work schedule and then save the changes.



Application Error, 8b6ef834285f1935ded1406f5b5c6a04b4687624, Error, Unable to Request Time Off, Time Off, ESS, Work Schedule, NullPointerException, TIM-7442 , KBA , LOD-SF-EC-TIM , Time Off , Problem


SAP SuccessFactors Employee Central 1808 ; SAP SuccessFactors Employee Central 1811