Symptom
You receive an appointment in Microsoft Outlook from an external source, where you're not the organizer, and this appointment is not being synchronized to SAP Cloud For Customer via the Outlook Server Side Integration.
Environment
SAP Cloud For Customer Server Side Integration
Cause
The synchronization of appointments where the user is not the organizer is not currently supported by the server side integration.
Resolution
This is the standard behavior of the system.
If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Appointments; External Appointments; Synchronization; Outlook Server Side Integration; , KBA , LOD-CRM-GW-OUT , Outlook , Problem