SAP Knowledge Base Article - Public

2722614 - Application error occurred in Org Chart - Succession Management

Symptom

Searching in Org Chart with an error message (null error id).

 Exact error message.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP Success Factors Succession Management
  • SAP Success Factors Org Chart

Reproducing the Issue

  1. Go to Succession > Org Chart
  2. Search for a user on the text box
  3. Error Message pops out (null details)

Cause

A possible cause for this behavior is an empty role name in Learning Activity XML.

Resolution

Check all the permissions in Learning Activity XML if there is an empty role name. See screenshot below for example:

Provisioning.jpg

Note: in order to make changes in the XML, please contact your Implementation Partner. If you don't have a Partner, you can find for SAP Certified Partners via the SAP Partner Finder or, alternatively, speak with your Account Executive or Customer Engagement Executive about Professional Services options.

Keywords

Org Chart, Learning Activity, Error message, error, role, name, empty, xml, application error, null , KBA , LOD-SF-SCM-ORG , Succession Org Chart , Problem

Product

SAP SuccessFactors Succession & Development all versions