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SAP Knowledge Base Article - PreviewSymptom
You are trying to update the customer details like additional name, email in Cloud for Customer system, but you received Error Customer XYZ Already exists in the incoming message in S4 Hana system.
XYZ represents an example Customer Name/ID.
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Environment
SAP Cloud for Customer
SAP Cloud for Customer integration with SAP S/4HANA
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Unable to update customers , KBA , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem
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