Symptom
When you Execute the Genrate Survey Summary Action from the Survey facet of an Opportunity the Survey Summary PDF file preview is not generated.
Environment
SAP Cloud for Customer
Reproducing the Issue
-
Go to the Sales Work center.
- Navigate to the Opportunities View.
- Open any Opportunity with a survey.
- Navigate to Surveys facet.
- In the Survey Section, execute the action Generate Survey Summary.
You will see that the Survey summary is not previewed.
Cause
If the Action Generate Survey Summary is executed, the Survey Summary PDF will be generated in the Survey Summary pane in the Surveys View of the Opportunity. This pane will not be available by default and has to be added to the View through Adaptation.
Resolution
The Survey Summary PDF will only be available in the Survey Summary pane. You have to add this pane through adaptation.
Keywords
Survey Summary, Generate Survey Summary , KBA , LOD-LE-SUR-DEF , Survey definition = design time , Problem