SAP Knowledge Base Article - Public

2723956 - How to scope for adding sub domain field to activate mass email functionality in SAP Business ByDesign

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

To activate the mass email functionality sub-domain needs to be added for which scoping has to be done under First Implementation.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Business Configuration Work center.
  2. Go to Overview Sub view.
  3. Search for Email and Fax Settings.
  4. Click on Email and Fax Settings.

    C4C_ Screenshot.png

    The option to add sub domain is missing.

Cause

As the scoping is not done only two options are available.

Resolution

  1. Go to Business Configuration Work Center.
  2. Go to Implementation Project Sub view.
  3. Click on First Implementation.
  4. Click on Edit Project Scope.
  5. Click next until you reach Questions.

    Screenshot1.png

 

   6. Click on next and finish.

    C4C_ Screenshot1.png

 After scoping is done the options for adding the sub domain and documentation will be available.

 

Keywords

Scoping, Mass Email Functionality, Sending emails, Campaign. , KBA , SRD-CC-CI-CCS , ByD Service Control Center , How To

Product

SAP Business ByDesign all versions