SAP Knowledge Base Article - Public

2723973 - Export of Tickets Through Data Workbench Does Not Include all the Products

Symptom

When exporting Tickets through Data workbench, the exported Ticket does not have all the Products in the exported file. But in the UI we can see that the Ticket has multiple products associated with it.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Data Workbench work center
  2. Select the Export view
  3. Select the Object Ticket
  4. Select the filter as ID=xxx (Where xxx represents the Ticket ID)
  5. Select Next
  6. Select Export Data

Cause

For the object Ticket you can only export one product which is marked as the Main Indicator.

Resolution

Currently for Ticket Odata service we do not have the option to export multiple Products. At the moment only Main Product can be exported.

The same applies for import of Tickets as well. This is a standard system behavior.

Keywords

Ticket, Data Workbench, Export, Import, Products , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811