2724393 - Benefit is ineligible error while approving claim

Getting "Benefit is ineligible " error message while approving claim.

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• SAP SuccessFactors Employee Central - Global Benefits

1. Go to benefits section
2. Claim Reimbursement
3. Proxy as approver
4. Click approve--->System will throw above error message

A. This can be an RBP issue. If the approver does not have sufficient permissions to the "Benefit Enrollment" or "Benefit Employee Claim" objects (if they are set to Secured = Yes).

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B. Another possible root cause is if the "Currency" object is not secured and the value associated to the Benefit was modified.

Say for example, you have the following Benefit.

If any users in the system changes the USD Currency, in this case, the effective date was changed to 01/01/2024.

This can cause an issue with the Benefit. Currency will appear blank as of the original date.

C. The Eligibility Rule is not satisfied. During Workflow final approval, the system once again triggers the Eligibility Rule. If there are conditions in the rule that are dependent on date values, then it's possible that the conditions are not satisified anymore during the time the workflow is approved. In this case, the error is expected.

For Cause A: Provide relevant permissions to the objects to the approver.

For Cause B: Make sure that the earliest timeslice in the Currency record is correct. By default, standard currency records have a start date of 01/01/1900.

To prevent this issue moving forward, please apply the steps in the following related KBA:

2662925 - Users can 'Edit' Objects Without Permissions From Payment Information, Work Order Information & Benefit Enrollment UI

For Cause C: Review the Eligibility Rule. Check if it can be revised such that the system does the comparison based on the "Request Date" and not the current date.

benefit is ineligible benefit claim benefit employee claim benefit workflow , KBA , LOD-SF-EC-GBF , Global Benefits , Problem