SAP Knowledge Base Article - Public

2724393 - Benefit is ineligible error while approving claim

Symptom

Getting "Benefit is ineligible " error message while approving claim.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Benefit ineligible.png

Environment

SuccessFactors Employee Central

Global Benefits

Reproducing the Issue

  1. Go to benefits section
  2. Claim reimbursement
  3. Proxy as approver
  4. Click approve--->System will throw above error message

Cause

This is an rbp issue.Approver do not have benefit enrollment permission. System will check whether the approver has view permission on benefit enrollment object while approving a claim workflow

An enhancement ticket is already created to correct the error message.It should be "you do not have benefit enrollment object permission"

Resolution

Provide benefit enrollment view permission for the approver

Keywords

benefit is ineligible benefit claim benefit employee claim benefit workflow , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions