SAP Knowledge Base Article - Public

2724393 - Benefit is ineligible error while approving claim


Getting "Benefit is ineligible " error message while approving claim.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Benefit ineligible.png


SuccessFactors Employee Central

Global Benefits

Reproducing the Issue

  1. Go to benefits section
  2. Claim reimbursement
  3. Proxy as approver
  4. Click approve--->System will throw above error message


This is an rbp issue.Approver do not have benefit enrollment permission. System will check whether the approver has view permission on benefit enrollment object while approving a claim workflow

An enhancement ticket is already created to correct the error message.It should be "you do not have benefit enrollment object permission"


Provide benefit enrollment view permission for the approver


benefit is ineligible benefit claim benefit employee claim benefit workflow , KBA , LOD-SF-EC-GBF , Global Benefits , Problem


SAP SuccessFactors Employee Central all versions