SAP Knowledge Base Article - Public

2724412 - Benefit claim workflow approval: System is checking permission when Respect RBP flag is NO

Symptom

System is checking permission when Respect RBP flag is NO while approving a claim workflow.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee Central
  • Global Benefits

Reproducing the Issue

  1. Create a workflow and set Respect rbp flag =NO
  2. Submit a claim request
  3. Proxy as approver
  4. System will throw error message if user do not have view permission on benefit and benefit enrollment object though respect rbp flag = NO

Cause

This is a limitation in benefit workflows.

Resolution

As a work-around, provide at least view permissions to benefitEmployeeClaim object for the approver. An enhancement ticket BEN-4023 is already created to address this issue. Currently we don't have any roadmap for it. Once it is implemented, it'll be published in the Release Notes. Please contact your CSM or call SAP hotline number to know current status of it.

Keywords

benefit claim, claim workflow, respect rbp, claim approval, benefit , KBA , LOD-SF-EC-GBF , Global Benefits , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions