SAP Knowledge Base Article - Public

2724566 - The Fine Tune Activity - Date Profiles do not Have Field Name Requested Date for the Tickets


There is no requested start date variable available for ticket in fine tune activity - date profiles.


SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Click on the New button.
  4. In the New Ticket screen, the requested start date is defaulted to N+2 days from creation date of ticket (where N is creation date of ticket).
  5. Go to the Business Configuration work center.
  6. Go to the Implementation Projects view and click on edit Activity List.
  7. Search for fine tine activity name Date Profiles and open it.

You can see under Date variable for service, there is no Requested Start Date option available.


By default ticket's requested start date will always be N+2 day from created on date of ticket.


You can manually change the date and time of requested start date within ticket.


Ticket, Date Profiles , Requested Start Date , KBA , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions